Returns & refunds

What you can return

You can return any Liqui Moly product you bought from this website within 30 days of receiving it or picking it up, as long as it is unopened, unused and in its original container with the factory seal intact, including packaging and labels. Oils, additives and chemicals are consumable products: once a container has been opened there is no way to confirm what is in it or that it has not been contaminated, so for safety reasons opened product cannot be resold and cannot be returned.

If a product is defective, damaged in transit, or is not what you ordered, that is on us whether or not the container has been opened — see below.

How to start a return

Get in touch before sending anything back, so we can confirm the return and tell you where to send it:

• Email parts@eskimoinfo.com, or
• Call (780) 482-2424

Include your order number or the 6-digit pickup PIN from your order confirmation email, and tell us which item you want to return and why. We will confirm the return and give you instructions. Please do not ship anything back before we have confirmed it — unannounced returns can go astray, and we cannot refund a parcel we cannot identify.

Returning in person, and shipped returns

You are always welcome to bring a return to the shop at 12940 53 Street NW, Edmonton, AB. That is the fastest way to get it handled, and it costs nobody any shipping.

If you ship a return back to us, it has to be sent shipping prepaid. We do not issue prepaid return labels and we cannot accept collect or C.O.D. shipments — a parcel that arrives with freight owing will be refused, and that refusal is not a refund. Use a trackable service: until the product reaches us it is still your parcel, and we cannot refund a return that never shows up.

If the item was defective, damaged in transit, or not what you ordered, you still send it prepaid — but we reimburse your return shipping cost along with the refund. Send us the receipt for the postage and we will add it to what we pay back.

Dangerous goods must come back in person

Some Liqui Moly additives and cleaners are classed as dangerous goods because they are flammable. Those items are marked pickup only on the product page and are never shipped to you — and under the same rules they cannot be shipped back to us either. Returns of those products have to be brought to the shop in person. Please do not put flammable product in the mail; it breaks the carriers' rules and it is genuinely unsafe.

Refunds

Once your return arrives and we have confirmed the product is unopened and in resalable condition, we issue the refund to the original payment method. There is no restocking fee. Refunds are normally processed within 2 business days of the return reaching us, and your bank or card issuer usually takes a further 5 to 10 business days to post it to your statement — that part is out of our hands.

A full return is refunded in full, including the credit card processing fee charged on the original order. Return shipping is prepaid by you and is not refunded on a change-of-mind return. When the return is our fault — a wrong, damaged or defective item — we refund the original outbound shipping and reimburse your prepaid return postage as well.

Damaged, defective or wrong items

Tell us within 7 daysof receiving the order and we will make it right — a replacement or a full refund, whichever you prefer. Send the item back prepaid as above and we will reimburse your return shipping on top of the refund. Photos of the product and the packaging help a lot, especially if a container leaked in transit. Liqui Moly products also carry the manufacturer's own product warranty, and we will help you deal with Liqui Moly directly when a warranty claim is the right route.

Orders not yet shipped or picked up

Changed your mind before the order goes out? Contact us as soon as you can and, if it has not shipped yet, we will cancel it and refund you in full. Once a parcel is in the carrier's hands it has to be handled as a return.

Your legal rights

This policy is in addition to your rights under Alberta's Consumer Protection Act and other applicable Canadian consumer protection law. Nothing here takes those rights away.

Questions

Eskimo Auto Repair Limited · 12940 53 Street NW, Edmonton, AB T5A 4Z6
parts@eskimoinfo.com · (780) 482-2424