Check your order
Your order number (like LM-1042) is in your confirmation email, together with the email address you used to pay.
Questions? Call (780) 482-2424 or see returns & refunds.
What each status means
- Order received
- Your payment went through and the counter has your order. If anything on it is a special order — an oil we do not keep on the shelf — we bring it in and phone you with timing rather than leaving you guessing.
- Ready for pickup
- It is bagged and on the shelf with your name on it, at 12940 53 Street NW. Bring the six-digit PIN from your confirmation email. Most in-stock pickup orders are ready the same or next business day, and there is no charge to collect it.
- Shipped
- It is on its way and the tracking number appears on this page and in your email. Alberta, Saskatchewan and Manitoba are usually a few business days; Ontario, Quebec and the Territories take longer.
- Collected
- Picked up at the counter. Keep the confirmation email — it is your receipt if you ever need to return something.
Can't find your order number?
It looks like LM-1042 and sits near the top of the confirmation email we sent when you paid. Search your inbox for Eskimo, and check the junk folder — order emails are the kind that get filtered. If it is nowhere, call (780) 482-2424 with the name and email you ordered under and we will look it up at the counter.